Terms of Service

English translation for information. The binding version is the Polish one (switch the website to PL).

Ardenfall server support terms

§1. Seller
1. The ardenfall.eu website and the Ardenfall game server are run by TECHARCHITECTS, TOMASZ ADAMSKI, Kobierniki 128, 27-600 Kobierniki, Poland, NIP (tax id) 8641965244, REGON 525131939, entered in the Central Register and Information on Economic Activity (CEIDG) (the Seller).
2. Contact: support@ardenfall.eu.

§2. Subject
1. Playing on the Ardenfall server is free. Players may voluntarily support the server by buying points.
2. For every 1 PLN the player receives 10 points on their website account. Points are digital content not supplied on a tangible medium and can be used only to claim bonuses in the server's shop (e.g. Premium Scroll, experience boost, decoration items).
3. Points are not a means of payment and cannot be exchanged for money or transferred outside the website.

§3. Order and payment
1. To buy points you need an account on the website: log in, choose a package on the Buy Points page, accept these terms and pay.
2. Prices are given in Polish zloty (PLN) and are gross prices (VAT included).
3. Available payment methods:
  – BLIK,
  – fast online transfers (pay-by-link) from Polish banks,
  – payment cards: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro,
  – Google Pay, Apple Pay.
4. Online payments are handled by PayU S.A., Grunwaldzka 186, 60-166 Poznań, Poland, entered in the National Court Register (KRS) under number 0000274399.
5. On request the Seller issues an invoice – write to support@ardenfall.eu with the order number and the invoice details.

§4. Delivery
Points are added to the account automatically after PayU confirms the payment, usually within a few minutes, at the latest within 24 hours.

§5. Right of withdrawal
1. A consumer (and a sole trader buying for purposes not directly related to their profession) may withdraw from the contract within 14 days of its conclusion without giving a reason.
2. The right of withdrawal expires if the points were added to the account with the buyer's express consent, given before the performance began, after the buyer was informed of losing the right of withdrawal (Art. 38(1)(13) of the Polish Consumer Rights Act). The buyer gives this consent by ticking the corresponding box before paying.

§6. Complaints and refunds
1. Please send complaints (e.g. points were not added) to support@ardenfall.eu with the account name, order number, date and amount. We answer within 14 days.
2. Refunds are made with the same method that was used for the payment. If a payment made by card has to be refunded, the Seller refunds it to the bank account linked to the buyer's payment card.

§7. Technical requirements
To use the website and buy points you need: a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, an e-mail account and an account on ardenfall.eu.

§8. Personal data
1. The Seller is the controller of personal data. We process the account number, e-mail address and order data (number, amount, date) to carry out the purchase and handle complaints (Art. 6(1)(b) GDPR) and for tax accounting (Art. 6(1)(c) GDPR).
2. Payment data is processed by PayU S.A. as a separate controller, as described by PayU.
3. You have the right to access your data, to have it corrected, erased or its processing restricted – write to support@ardenfall.eu. You may also lodge a complaint with the President of the Polish Personal Data Protection Office (UODO).

§9. Final provisions
1. Ardenfall is a fan project, not affiliated with CipSoft GmbH. Tibia is a trademark of CipSoft GmbH.
2. Matters not covered here are governed by Polish law. These terms do not limit consumer rights under the law.
3. Changes to these terms do not apply to orders placed before the changes took effect.
4. These terms apply from 2 October 2026.